Salesmanship

by joetwo

Philip knew he was onto a winner when the young man came in looking for a left-handed hammer. “Hmmm! Left-handed you say. Let me see here.  I have them in the back I think.” He rummaged behind the counter and took up a 20 Euro hammer from a box. “You’re in luck! We just got a shipment in! Of course; since they have to re-align the machinery to make them left-handed these are somewhat rare and there is an added premium to the cost.”

The young man nodded in agreement and handed over a fifty. There was a big smile on his face as he left and an even bigger one on Philip when he closed the door behind him. Philip wasn’t particularly known for craft but in the case of the young man he was willing to make an exception.

It wasn’t that the fellow didn’t ask for the hammer. He was asking for something and well, as far as he was concerned he got it. That wasn’t wrong, that was salesmanship.

It wasn’t the last time that Philip saw the young man either. He came in a couple of days later asking for a pipe stretcher, a jar of elbow grease after that and finally a left-handed screwdriver.

Each time Philip was able to supply these unusual needs at a modest mark-up and the young man left happy.

And customers leaving happy is what they have always said should be the ultimate goal of the salesman…

Honestly it is!

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Written for Trifecta Week on hundred and one.

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